Privacy Policy

PRIVACY NOTICE

This notice is provided to explain the basis on which any personal information we collect from you, or which you provide to us, is processed. BreakoutCasino are committed to protecting and respecting your privacy in accordance with its privacy policy and cookies policy which has recently been updated. The basis on which we process your personal information is set out within these policies. Our websites are www.breakoutcasino.com, www.breakoutaffiliates.com and any other related websites that are accessible via links or any other way. All information will be held in accordance with the General Data Protection Regulation (GDPR).

We may occasionally update this Privacy Policy. When we do, we will revise the "last updated" date at the bottom of the Privacy Policy. Please also ensure that you frequently check this Privacy Policy for any updates. We will also send a mailshot as and when this policy is updated.

If you do not agree with any statements contained within this Privacy Notice, please do not proceed any further on our website. Please be aware that registering an account on our website, placing bets and transferring funds will be deemed confirmation of your full agreement with our Terms and Conditions and our Privacy Notice. You have the right to cease using the website at any time; however we may still be legally required to retain some of your personal information.

WHO IS IN CONTROL OF YOUR INFORMATION?

Throughout this Privacy Notice, "BreakoutCasino", "we", "our" and "us" relates to Pariplay Limited, holder of UK Gambling Commission license number 000-048459-R-327217-001 and regulated by the UK Gambling Commission.

Our Data Protection Officer

If you have concerns or would like any further information about how BreakoutCasino handles your personal information, you can contact our Data Protection Officer by addressing an email to him through our support team at dpo@breakoutcasino.com

INFORMATION THAT WE COLLECT FROM YOU

Personally identifiable information

We collect personal identifiable information about you that you provide to us when you use our website or register for an account with us including, but not limited to:

  • Your first and last name
  • Date of Birth
  • Contact details (e.g. phone number, email address or other contact information)
  • Credit or debit card information
  • Date of birth
  • proof of your age, identity and residence which may include but is not limited to copies (including certified true copies or notarized copies) of your passport or identity card and a utility bills or bank statements (which are less than three months old).

We collect information on your public profile, including, name, photo and other information you make available to us when you like, post or otherwise interact with our social media pages such as Facebook, Twitter and Google+.

We keep records of communications when you contact us or otherwise interact with us, including via e-mail, letter, and text message (SMS), online, telephone or live chat function on our Website.

We also collect other information from third parties databases to comply with our legal and regulatory obligations.

Personally identifiable information

BreakoutCasino strives to make our online casino as user friendly as possible and easy to find on the internet. BreakoutCasino collects data on how you use the site, which does not identify you personally. This includes technical information about your device and the platform such as administrative and traffic information including but not limited to: source IP address, time of access, date of access, type of devise, web page(s) visited, language use, your location, roaming trace, software crash reports and type of browser used. This information is essential for the provision and quality of the Services.

USE OF YOUR INFORMATION

We take your privacy seriously and we will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so. We will process your personal data for the following purposes:

  • To provide a requested service or carry out a contract with you;
  • To meet our legal or regulatory obligations;
  • To run our business effectively and efficiently, and
  • With your consent

Your rights over your personal information differ according to which category and lawful basis these fall into. This sections provides more information about each category, the rights it gives you, and how to exercise these rights. These rights are in bold following each category.

To provide a requested service or carry out a contract with you

When you enter into a transaction with us, a contract between you and us will have been entered into. In order for us to fulfil our obligations under such contract (e.g. to allow betting and pay out winnings), we will need to collect and process your personal information.

This enables us to set up and operate Your Account so that you can make full use of all of the features of the Services, including crediting Your Account with funds, placing bets and playing games to provide the Services to you.

To enable us to receive questions and comments from you through our Online Help Centre, or otherwise interactions with us, including via e-mail, letter, and text message (SMS), online, telephone or live chat function on our Website and for us to be able to respond to them.

Failure to provide the requisite personal information on sign-up and financial information on entering into the transaction or objecting to this type of processing / exercising your deletion rights will unfortunately mean we cannot provide our services to you.

To meet our legal or regulatory obligations

As a regulated entity, we are obliged to comply with applicable guidance provided by any relevant regulatory body and have obligations under applicable legislation, including gambling, betting and gaming law and anti-money laundering/ fraud legislation.

BreakoutCasino is regulated by the UK Gambling Commission. To comply with their requirements, we carry out identity verification, fraud prevention and anti-money laundering checks when you create an account with us and throughout the life of the account.

We will need to process your personal information to verify your identity, establish your age and your source of funds for the purposes of combatting money laundering, fraud, terrorist financing, bribery, corruption, tax evasion and to establish whether you have self-excluded from using our services (or those of other gambling operators).

In accordance with our responsible gambling and social responsibility obligations and for the benefit of our players, we will monitor gambling and deposit patterns to identify possible responsible gambling concerns. Where a UK customer self-excludes through the ‘Gamstop’ national self-exclusion scheme, we will receive a notification of this, which we will use to apply their chosen restriction across our sites and apps

For prevention or detection of crime as well as responsible gambling, we may supplement the information that you provide to us with information that we receive from third parties or collate by accessing third party sources, including (without limitation) information published on the internet about or by you.

Failure to provide the requisite personal information on sign-up / as you use our site or services, will unfortunately mean we cannot provide our services to you, as to allow you to use our service would mean we would be in breach of our legal obligations. You will not be able to object to processing or ask for the deletion of your personal information insofar as it falls under this category.

To run our business effectively and efficiently

It is in our legitimate interests to collect your personal data as it provides us with the information that we need to provide our services to you more effectively. This requires us to carry out a balancing test of our interests in using your personal data against the interests you have as a citizen and the rights you have under data protection laws.

On the basis that our legitimate interests do not prejudice your own rights, freedoms and interests, we may record telephone calls and retain communications to and from our Customer Services Department for training purposes to allow us to improve our customer services as well as for security purposes to allow us to identify persons in subsequent communications.

Preparing statistics, providing analytical reports and analysis relating to the use of the Services by you and other customers.

To monitor your (and all our customer’s) gambling activity and manage our risk.

To monitor our website performance.

To provide you with personalised use of our Services so that we can offer you and other players a better service.

To profile you so that we can better understand your preferences and which products and offers would be most suitable for you and customers similar to you

We also carry out basic analytics to help us understand, how, when, where and why our customers use our services, and how our business is performing. This is done in a way that does not identify individual customers, so there is no impact on the privacy of any one person.

You have the 'right to object' to activities carried out for our legitimate interest if you believe your right to privacy outweighs our legitimate business interests. However, as the activities involved are central to our business, if you wish to object further it may mean you need to close your account.

With your consent e.g. for marketing purposes

We may send you marketing messages across various platforms such as email, text messages, telephone, direct mail, inbox messaging, push notifications about us and our site, services and offers where you have not unsubscribed or managed through the preferences page, and where you have placed a bet or purchased other services from us. We provide easy ways to stop our marketing, and you can opt out at any time.

On other occasions where we ask you for your permission, we will use your personal information for the purpose which we explain at that time.

Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above.

You have the right to withdraw consent or update your marketing preferences at any time.

We do not share your information with third parties for them to use for their own marketing.

DISCLOSING YOUR PERSONAL INFORMATION

We may disclose information about you to third parties:

  • If we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation;
  • In order to enforce or apply the terms of this notice or any other agreements;
  • To protect the rights, property or safety of us, our customers or others;
  • With other online gaming sites, banks, credit card companies, and appropriate agencies, where you are found to have cheated or attempted to defraud us or any other user of our services, which may include but not limited to game manipulation, payment fraud, or prohibited transaction (including money laundering); and
  • In the event of sale, purchase of assets, merger, bankruptcy or reorganization proceeding.
  • In any of the above circumstances we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under applicable laws.

When we transfer any part of your Personal Data outside the EEA or adequate jurisdictions we will take reasonable steps to ensure that it is treated as securely as it is within the EEA or adequate jurisdictions. These steps include but are not limited to the following:

  • Binding corporate rules;
  • Model contracts; or
  • US/EU privacy shield.

RETAINING YOUR PERSONAL DATA

We will only retain your information for as long as is reasonably necessary to carry out the purposes outlined above and to satisfy our legal obligations. While you are a customer, we will usually need to retain your information to meet our legal and contractual requirements. However, when you cease using our services, we will normally still retain your personal information for a period of time.

Typically, we will store your personal information for a period of ten years after you cease being a customer, beginning at the date your account is closed or the last contact with us emanating from you. There are several reasons which we retain your information, these include:

  • To comply with legal obligations under EU/local laws (for example, anti-money laundering regulations, or licensing regulations);
  • To establish or defend legal claims (for example negligence claims) which could be made against us.

YOUR RIGHTS & CHOICES OVER YOUR PERSONAL INFORMATION

We appreciate that by law and subject to certain conditions, you have a number of rights concerning the personal information we hold about you. To exercise any of your rights detailed below, please contact DPO@breakoutcasino.com. Questions, comments and requests regarding this privacy policy are also welcomed.

These rights include the right to access, amend and erase the personal information we hold about you, the right to object to the processing of your data, the right to withdraw consent, and the right to data portability. You also have the right to complain to your data protection authority if you are concerned with how we process your information.

The right to access and rectify the information we hold about you

You have a right to request a copy of the personal information we hold about you, known as a data subject access request.

You also have the right to request that information we hold about you which may be incorrect, or which has been changed since you first told us, updated or removed. These requests are free of charge and can be sent by email to our Data Protection Officer at DPO@breakoutcasino.com or by contacting Customer Services through live chat or by emailing support@breakoutcasino.com.

To ensure the security of your personal information with data subject access request, we will ask you for valid proof of identity and once we've received it we will provide our response within one month. If your request is unusually complex and likely to take longer than a month, we will let you know as soon as we can and tell you how long we think it will take, such request may also incur an administration cost.

The right to delete your data

In some circumstances, you can ask us to erase personal information we hold about you (‘the right to be forgotten’). This includes when:

  • the information is no longer necessary in relation to the purpose for which it was collected (as explained in our privacy notice);
  • if you previously gave consent to the use of your information, but decide to withdraw it and we cannot justify another legal ground for using it under data protection law;
  • we process your information based on our legitimate interests and we cannot demonstrate overriding legitimate grounds to continue processing the information;
  • we don’t have a lawful ground under data protection law to process your information; and
  • the data has to be erased to comply with a legal requirement.

This right is subject to mandatory retention periods under EU/local laws.

The right to object to processing

You have the right to object to our processing of personal data held by us about you where the processing of such data is necessary for the purposes of our legitimate interests, unless we are able to demonstrate, on balance, legitimate grounds for continuing to process personal data which override your rights or which are for the establishment, exercise or defence of legal claims.

The right to restrict processing

You have rights to ‘block’ or supress further use of your information. When processing is restricted, we can still store your information, but will not use it further. This right will only apply where (for example): you dispute the accuracy of the personal data held by us; or where you would have the right to require us to erase the personal data but would prefer that our processing is restricted instead; or where we no longer need to use the personal data to achieve the purpose we collected it for, but you require the data for the purposes of dealing with legal claims.

The right to Data Portability

In certain circumstances, a right to receive personal data, which you have provided to us, in a structured, commonly used and machine readable format. You also have the right to require us to transfer this personal data to another organisation, at your request.

The right to withdraw consent

If you have given your consent to anything we do with your information you can withdraw your consent to the processing of your information at any time. We’ll always strive to make it easy for you to withdraw consent by choosing an “unsubscribe” option in every communication you receive from us. If you find this isn’t the case, then just get in touch with our Data Protection Officer.

Rights related to automated decision making, including profiling

Data protection law seeks to safeguard individuals against harm that may arise from decision-making, including profiling, that takes place without human intervention. You have the right not to be subject to a decision when it is based on the automated processing of your personal information and it has a legal effect or a similarly significant effect on you.

The right to lodge a complaint

You have the right to lodge a complaint about the way we handle or process your information with your national data protection regulator.

In the UK the lead supervisory authority is the Information Commissioner's Office (ICO). Their address is:

First Contact Team

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

SK9 5AF

COOKIES

Cookies are small text files which are stored on a user's access device (including phones, iPads, and tablets). They are designed to hold a modest amount of data specific to a particular client and website. Cookies allow us to maximise your experience using our website by increasing its functionality and allowing the website to remember information and selections as you move from page to page and from visit to visit, depending on the cookie. A cookie does not harm your access device nor does it contain any viruses or other malware.

Using cookies BreakoutCasino can deliver a more personalised experience with pages tailored to a particular user. This leads to less keystrokes and a much quicker and more personal experience for you.

Cookies allow us to understand your preferences and to offer more relevant promotions. We also use them to collect statistics on the usage of our services and to ensure that our email tools are working correctly.

You can either accept or decline cookies. Most web browsers accept cookies by default but this can be set to decline cookies. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. If you do decline cookies on your browser, you may not be able to experience all of the interactive features on our site.

For further information about cookies and how to disable them please go to www.allaboutcookies.org.

By continuing to use our services you agree to our use of cookies.

Disclaimer

We will use reasonable efforts to protect your personally identifiable information. Transmission of information over the internet is never totally secure, therefore we cannot be held liable or responsible if any of this information becomes disclosed to unauthorised third parties due to causes beyond our control.

Version 18.2 June 3rd, 2018

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